WinkelmandJE
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  • Always the best price
  • Customer service for service & support 
  • Registered clients get a discount



NEED ANY HELP?

Trouble finding the right product? Or maybe just a question? Do not hesitate to contact us. We will be happy to help. 
  
Our customer service is available Monday until Friday from 08.30 a.m. to 06.00 p.m. (Central European Time)
 
 

Contact data




Sonexus-Direct is a trademark of Sonexus B.V.

Zilvergracht 45
2652 HT Berkel en Rodenrijs
The Netherlands
VAT: NL854147263B01
Chamber of Commerce: 60979631 

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Frequently Asked Questions

Below you will find the answers to frequently asked questions. Do you have another question? Please contact our customer service.

In that case check our RMA-procedure (Return Merchandise Authorization) at ...
In that case check our RMA-procedure (Return Merchandise Authorization) at ....
The warranty period is one year.
The warranty covers defects and damages based on faults in design or materials or on poor workmanship. Among other things, defects as a result of negligent or incorrect treatment or natural wear and tear are excluded from warranty. For a complete list of exclusions, look at ...
You can return the product to us. Let us know you have received the wrong product so we can send you the right one as soon as possible.
If we have to return a flawless product to the factory we are charged 20% of its purchase amount. These costs are for your account. It is not possible to exchange a mistakenly ordered product free of charge. Therefore always check your order accurately.
Unfortunately some products cannot be repaired. Products suited for repair can be sent to Sonexus-Direct. For our repair procedure and a list of the products that may be repaired including costs look at ...
It is possible to transfer the amount in advance, pay with iDEAL, PayPal, SOFORT or creditcard.
This varies between product groups and suppliers. Licences are sent by e-mail within two working days. Other delivery times are indicated per product in the web shop. Please contact us in case you are in urgent need of a product. In that case we should verify the exact delivery time with our supplier.
With an account you can easily place your next order without having to fill in your contact details again. An account gives clear information on your orders. Prices of Commend products are exclusively shown to registered clients. Moreover, as a registered client you get a discount on the recommended retail prices.
You may register on our website. Within 24 hours after registration you will receive an e-mail including the discount rate we can offer you.